San Mateo, CA – While no one has a crystal ball, it looks like 2020 is shaping up to be a good year for the economy, which means it will likely be a good year for cleaning contractors.

Further, a healthy economy means more organizations will focus on the value of cleaning – protecting human health and facility assets – and less on cost issues.

These are just some of the predictions from Ron Segura, president of Segura Associates, who works with cleaning contractors in both North and South America, helping them build thir businesses and streamline business operations.

However, Segura sees more things ahead for cleaning contractors in 2020, such as the following:

AI Technology

“2020 will be the big tipping point for technology in our industry. Robots and artificially intelligence-powered equipment will become commonplace.”


Forget about mops, vacuum cleaners, or scrubbers as the tools of the cleaning trade. “Smartphones will become our most essential tool. They’ll receive messages from building sensors regarding cleaning issues; use sensors to deliver messages to building managers and supervisors; store service requests; foster far better communicate with our clients; store videos on how to use equipment or perform cleaning duties; and much more. No cleaning professional will be able to work without one.”


We now have software that helps contractors submit bids. “But new software programs will be introduced that are more intuitive, easier to use, help handle workflow, supply needs, and provide far better accuracy when it comes to bidding.”


An entirely new element will be introduced when it comes to custodial training. “In order to make these technologies work, cleaning workers will need to learn how to use these new technologies and understand all the benefits they bring to the table.”

New Floor Surfaces

Expect more floor surfaces, like nano tiles, to be introduced in 2020. These floor surfaces have repellant properties, helping them stay cleaner, longer.

“Not all changes in 2020 will involve technology,” adds Segura. “Contractors are going to put more emphasis on humanizing their companies. They will want their staff to know the history of their companies and the vision and mission of the company. This builds company loyalty and can help reduce worker turnover.”


About Segura & Associates
Segura & Associates was founded by Ron Segura, who now serves as president of the company. Ron has over 45 years of experience in all segments of the professional cleaning and building operation with ten of those years spent as Manager of Janitorial /Document Services for Walt Disney Pictures and Television.  Segura & Associates works with clients, helping them operate their facilities in a healthier, more sustainable, and efficient manner.  He can be reached via his website at