L.E.A.R.N. to Handle Complaints

Facility service providers must realize that complaints come with the cleaning territory. Professional cleaning is inevitably viewed subjectively by building users and managers. There have been many times in my experience where I have toured a facility that I thought had serious cleaning problems and needed a lot more thorough and effective cleaning, only to […]

Questions about Outsourcing

What is outsourcing? Outsourcing is frequently defined as “the strategic use of outside resources to perform activities traditionally handled by internal staff and resources”. When did outsourcing start? There are examples of outsourcing going back to the 1950s. However the strategy picked up speed in the 1970s and 1980s as more U.S. companies found they […]

Strategic Marketing and Branding Alliance Formed

“Using the ‘power of design’ to make companies famous”  San Mateo, CA – A strategic alliance between Segura & Associates, based in San Mateo, CA and Pixel Mix, located in Sao Paolo, Brazil, has just been announced.   Ron Segura, president of Segura & Associates (https://www.seguraassociates.com), is recognized as one of the industry’s leading cleaning consultants.    […]

My Walt Disney Story

The following is a review of one of the issues I had to grapple with when I was hired by the Walt Disney Company to streamline their custodial services. Several years ago, I was hired by the Walt Disney Company in California. The property had more than 750,000 square feet of space that had to […]

Artificial Intelligence Enters the Cleaning Industry

Several years ago, I met with the president of a company that manufacturers professional cleaning equipment. He had a collection of older machines the company had made over its 80-year history and one of them caught my eye. It was a floor machine that was about 25 years old. Why it caught my eye was […]

Do You Know your SOWs, RFPs, and the RFIs?

When a new management company took over the controls of a mini high-rise condominium building in Chicago, one of the first things the new manager did was review the current agreements the building had with its different vendors. What they discovered was the following: Most all of the same vendors had been servicing the building […]

TESLA Awards Client BGM New Three Year Contract

Contract Maintains Janitorial Services for Automaker, While Supporting BGM’s Local Workforce San Jose, CA (March 19, 2018) – Tesla has awarded a new three-year contract to Brilliant General Maintenance (BGM) for continued janitorial services across the company’s Bay Area offices and facilities. BGM, an SEIU-affiliated janitorial company, has been a supplier for the Silicon Valley-based electric vehicle and sustainable […]