While the landscape is ever-changing, here are some of the updates we likely will need to add to our cleaning proposals to secure the high-quality, well-paying clients we are all after
Working with my clients, I have noticed signs of a worker morale problem among custodial workers. The reasons are apparent. Here is how cleaning contractors should deal with this situation.
Facility managers all over the country are turning to their cleaning contractors and janitorial distributors asking them, what can we do to keep our building users healthy and our doors open?
To address the coronavirus situation, cleaning contractors must now take a variety of steps to keep their staff healthy. The list below should help, but I encourage contractors to spend time with their cleaning workers, watching how they perform their cleaning duties. All their activities should be designed to protect their health. As to other […]
Cleaning contractors will need to create entire sections in their proposals, discussing the steps they are taking to protect the health of building users.
The COVID-19 (coronavirus) is now in a critical phase where public health systems here in North America are wondering what they can do and how they can decisively act to contain the spread of the infection. We don’t know, as of this writing, what impact it will have here. In China, the number of cases […]
An issue most cleaning contractors must grapple with is what to do when the contact person or manager they have been working with leaves the company. This can even be more significant and complicated because, in many cases, that person is also the person that hired you. When the new manager takes over, invariably the manager […]
Have you ever witnessed the following scenario play out in a contract cleaning company, either among the custodial teams or at the executive level? The call went out that the company was looking for a few more custodial workers. One of the company’s supervisors recommended a friend of his, and if hired, he offered to […]
Jeffery Fox, who gained fame for his book, “How to Become a Rainmaker,” tells the following story: A wire/cable salesman had a good relationship with an executive at a company in Florida. He called on this company, and the first person he meets is the company’s receptionist, an efficient, organized young woman. Part of her […]
We hear the term all the time. Contractors no longer have a “staff,” they have a “team.” The teams have been taught systems and methodologies that help them coordinate cleaning activities. They share ideas, welcome suggestions and contributions, and help ensure every member of the team feels valued and important. The result is that most […]