There is one thing virtually all the contractors I work with share, and that is they take their work along with them wherever they go. At the dinner table, their daughter may be telling them what happened at school that day, but their mind is off wondering if a customer request is being addressed or […]
Cleaning contractors around the country have been involved with social media for several years now. However, the results have varied.
As more states legalize the use of marijuana, a fair question many cleaning contractors are asking is how this impacts their business operations. If yours is a drug-free workplace, can you not hire someone because they failed a drug test, and will state courts protect you if there is a lawsuit? What if current employees […]
In an earlier postings, we discussed some of the more personal ways a business consultant or coach can help contractors. Now, let’s talk about the business reasons a company, such as a cleaning contractor or building management firm, might call in a business consultant. Fresh Eyes At the top of the list is the contractor’s […]
Although Ron Segura typically refer to himself as a consultant, when working one-on-one with cleaning contractors, in many ways, I am a business coach.
“Company founders need to know when to retire. They do not want to stay too long, nor should they leave too soon. Both scenarios can be bad for the company.” San Mateo, CA – Many mom-and-pop contract cleaning companies that started years ago are now large corporations. In many cases, the founders of these companies […]
A large cleaning contractor who had provided cleaning and maintenance services for a large office building experienced an unwelcome surprise. While this client had always been happy with their service for several years, the client sent them a termination notice. When the contractor called and asked why, the building manager indicated they had received a […]
There is one thing many cleaning contractors overlook, and this is so key, it has the power to sway a new client in your direction; the transition process.
Typically, when I get a call from a cleaning contractor that needs some help, it is for one of two reasons: 1. They are big and want to get bigger. 2. They have just lost one or more customers and need help getting back on their feet. As you can imagine, the more trying scenario […]
Many contract cleaning companies have a few large contracts while others have a large number of medium-size customers. Which business approach is best?