How do most customers find out about you and your business? Invariably, they go to your website. And what’s on most cleaning contractors’ websites? A list of all the features their service provides. If there is anything I would like you to learn from this blog and my recent webinar, is that features don’t count. …
Continue reading “Features Don’t Count… and Other Problems with Most Janitorial Proposals”
The site offers a wealth of relevant and current information for Facility Managers and those in the professional cleaning industry. San Mateo, CA – Ron Segura, president of Segura & Associates, announces the launch of the company’s newest website,www.seguraassociates.com. The site offers a wealth of relevant and current information for Facility Managers and those in …
San Mateo, CA – Many studies indicate that during the first three months on the job, new workers have an increased chance of having a job-related injury. This applies to workers in most all types of workplaces, including custodial workers. However, according to Ron Segura, President of Segura & Associates, which helps contract cleaning companies …
Continue reading “Ways to Reduce “Anniversary” Job Injuries”
Ron Segura is an encyclopedia of insight, best practices, and strategy in the maintenance services industry. It has always been a pleasure to work with Ron. His exposure runs the gamut from small family companies to large, robust organizations, providing insight and experience to help guide key decisions. He is well known and liked in …
This article was published in ISHN in August 2016 Administrators of industrial facilities can use product mapping when selecting safety products, factory floor equipment, office supplies, or just about anything that is purchased on a regular basis. It’s a matter of mapping out your selection criteria. Product maps can be used to analyze PPE based …
Here’s the typical scenario when a cleaning contractor meets with a prospect to submit a cleaning proposal. The building or office manager walks the contractor through the facility. She may point out things that, based on her experience, need special care. The cleaning contractor focuses on the size of the facility; density (how many people …
State and local government administrators along with managers of all types of facilities should take a new look at something most of us try to avoid and that is complaints and complaining. This is specifically important if you are the one who must deliver complaints to an outside vendor such as a cleaning contractor. It can …
Continue reading “Tips on Complaining and Receiving Complaints”
Name: Ron Segura Title: Consultant & President of Segura & Associates Company: Segura & Associates Quote: “I have always felt that the day when our children tell us that when they grow up, they want to be in the janitorial business – and we do not feel that we have failed as parents – then …
Continue reading “Ron Segura Talks Disney, Customer Satisfaction and Growing Up in the Business”
Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.
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