cleaning workers

L.E.A.R.N. to Handle Complaints

Facility service providers must realize that complaints come with the cleaning territory. Professional cleaning is inevitably viewed subjectively by building users and managers. There have

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Questions about Outsourcing

What is outsourcing? Outsourcing is frequently defined as “the strategic use of outside resources to perform activities traditionally handled by internal staff and resources”. When

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sales training

What Not to Say to a Customer

The following was published in Cleaning Business Today When marketing cleaning services or working with a current client, there are some words and phrases used

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custodial staff

The Importance of Cleaning

The following article was published in CleanLink Magazine Whether a hospital, elementary school or office building, most organizations have a communications system designed to share information

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Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.

Phone: 650 315-8933

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