Reprinted from ISSA Today Magazine May 2016 For most custodial workers, the use of green or environmentally preferable cleaning products is now a daily fact of life. The turning point for green cleaning occurred a good decade ago, in the mid- to-late 2000s.So if green cleaning has become old hat, what new turning point am …
Category Archives: General
PPE and Product Mapping
This article was published in ISHN in August 2016 Administrators of industrial facilities can use product mapping when selecting safety products, factory floor equipment, office supplies, or just about anything that is purchased on a regular basis. It’s a matter of mapping out your selection criteria. Product maps can be used to analyze PPE based …
Partnering Series: Defining a Partnership
When a building service contractor creates a partnership with a client, the first thing to do is define what is meant by partnering with a customer. This will apply to both the BSC and the client. I define partnering as follows: “A shared journey between two or more parties that produces more effective results for …
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Partnering Series: Communicating With Customers
Partnering relationships must be formed. They certainly do not happen on their own. However, the evolved much more easily if the cleaning contractor has a goal of partnering with clients from the start. Usually, to build such a relationship with a customer, we need to communicate. “The art of communication is the language of leadership,” …
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Partnering Series: Leading And Being Reliable
This is part of a series of articles on partnering published on Cleanlink.com One of the key benefits of partnering with a client is that it opens the door for cleaning contractors to play a leadership role with their customers. They trust you; they value your assistance, they see the positive results that have been …
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Taking the Charge out of Static Electricity
Working with building managers of all kinds of facilities from schools and universities, to office buildings and industrial locations, I am often called in to help facilities reduce costs, green their cleaning operations, and/or promote sustainability. But very often I am called in to help managers with a “shall we say” unusual issue. One of …
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Five Ways to Get Paid on Time
San Mateo, CA – A cleaning contractor with a large staff may have to pay as much as 90 percent of the company’s gross income just for payroll. This means that if a large client pays late, it can throw your whole cash flow program out the window. So what steps can cleaning contractors take …
Identifying Prospect Pain Points
Here’s the typical scenario when a cleaning contractor meets with a prospect to submit a cleaning proposal. The building or office manager walks the contractor through the facility. She may point out things that, based on her experience, need special care. The cleaning contractor focuses on the size of the facility; density (how many people …
Do You Ever Ask Yourself: I Wish I Could Sell?
Are you one of those individuals who do not consider yourself a salesperson? Let’s take that a step further. Do you hate selling? Possibly your area of responsibility within your company is strictly operations or finance, so you may feel that you do not have to do any selling! WRONG! Everyone in your operation is …
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Communicating The Importance of Cleaning
The following was first published in Facility Cleaning Decisions Magazine Whether a hospital, elementary school or office building, most organizations have a communications system designed to share information with building occupants. This may be email, e-newsletters or printed company updates. In-house custodial executives should proactively use these tools to promote the work they do and …
